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08-20-2022 02:30 PM - last edited on 08-20-2022 02:56 PM by MayS
I put in new printer ink and my printer keeps saying "Only one set of Instant Ink Ready cartridges can be used in a printer. Remove and replace with other cartridges. I am not in the Instant Ink Ready program. I bought my ink at Staples. My Printer is a HP OfficeJet Pro All-in-One Printer and the ink is HP 962 for the Cyan, Magenta, and Yellow. My black is HP 962XL. The message is showing the CMY.
08-27-2022 02:08 AM
Welcome to the HP Support Community.
I understand you received an "Only one set of instant ink ready cartridges can be used in a printer" error.
Let's try these steps below.
Let's turn off web services and check if that helps.
--->Touch the wifi icon ((i)) on the printer and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on web services and remove web services
Hope this helps! Keep me posted.
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