Only received 3 months Instant Ink Trial instead of 9

[Br4dley_B4rker]

When buying my printer it stated I was entitled to 9 months of instant ink free trial, however, when enrolling in the programme it only gave me a 3 months trial for my account. I have an instant ink promotional leaflet that came with my 'Deskjet 1430e' printer which also states that I should receive a 9 month trial, but there was no code to input in the promo code box.

I've found similar issues people have had with varying amounts of months, it seems that the promotion on offer at the time is given over the extended amount of time given with the product which is unfortunate as HP don't supply a code in their leaflet stating you get 9 months free. 

I'm now at a bit of a loss as to what are the next steps other than messaging here, if this is a common problem there should be a simpler more automatic system in place, but unfortunately there is not.

Thank you for taking the time, any help would definitely be appreciated.

[Jay_G24 · Accepted solution]

Hi @Br4dley_B4rker,

I'd like to help!

I understand you were unable to claim all your promotional months.

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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