Order cartridge wheb it is dry, but not empty

[Torgeir3]

The black cartridge is dry  but not recognized as empty, how do I order a new one through instant ink?

[Raj2111]

Hi @Torgeir3 

Welcome to the HP support community.

I understand that you are not able to order ink manually using HP instant Ink, I am glad to assist you

Please use the link below to login to your account and check if you have any shipments pending. Also, check for any record of a welcome pack that should have been sent shortly after your enrolled.

If there's no sign of a shipment and you are out of ink, please use the link below to contact instant ink support and request new cartridges (logout of the account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

I would also request you reach out to our support team. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile,
 

-Regards.