• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎01-06-2025 07:28 PM

HP Recommended

So I've tried numerous times to enroll in the HP All In Plan and as soon as everything is entered and its processing I get a message saying "ORDER FAILED TO PROCESS CODE MBE00040 '

PLEASE ASSIST

Category:
8 people had the same question
5 REPLIES 5

‎01-07-2025 11:31 AM

HP Recommended

Hi @SMASH1331,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with placing an order for the all in one plan.

We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP shopping team to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎01-26-2025 09:13 PM

HP Recommended

I'm having the same problem! Very confusing. No matter how many times I try I get

"Order failed to process

Code MBE00040

We're sorry! Something went wrong and your order failed to process. Please restart your cart and try again."

Was this reply helpful? Yes No

‎01-28-2025 04:13 AM

HP Recommended

So for me the fix ended up being very easy. I spoke to an HP Rep and he said everything was good and I may need to use another credit card. At that time I didn't understand how that would be a solution as my credit card was okay. I'm not sure if it was a conflict with my credit card being already used on my HP Ink plan, but what I did was cleared the browser cache, and I used a different credit card and I got through instantly....

Let me know if this worked for you..

Was this reply helpful? Yes No

‎02-11-2025 06:58 PM

HP Recommended

I have the same problem and have received no help. I've tried different devices, cleared my cache and cookies. Still getting error message. Why am I being stopped from enrolling in all in plan? I just started school again and could really use this service right now

Was this reply helpful? Yes No

‎02-12-2025 02:48 AM

HP Recommended

Did you try using a different credit card. That ended up working for me when I got that error along with some other tweaks that I mentioned before, in which I believe you've done. So if you haven't tried using another card, please try it.

It worked for me.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.