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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet 3831

My personal information gives my address and says UK.

When I try and sign up for Instant Ink, the shipping address comes up right but with Republic of Ireland in blue.

I cannot change Ireland to UK, so the order cannot go any further.

What can I do?  Can I ask a question to HP on line anywhere?

1 REPLY 1
HP Recommended

@jwt3, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, are you trying to enroll the printer in Instant Ink?

Are you in the UK? If not, you cannot enroll the printer with UK address.

 

If you are in the UK, try using a different web browser like Chrome or Firefox

Make sure the date and the time on the computer are set right.

 

For assistance with enrollment, refer to - Enrolling in HP Instant Ink

 

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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