Out of ink

[Darcy29]

I would like to know how I can be charged for copies to the tune of 73, when I have no ink? Anyone else have this issue

[Dragon-Fur]

@Darcy29 

Welcome to the HP Community --

---

@Darcy29 wrote:

I would like to know how I can be charged for copies to the tune of 73, when I have no ink?

Anyone else have this issue

---

-- The Short Answer --

If you are asking about Instant Ink, the people who can help are at Instant Ink Support.

It might be faster if you contact Instant Ink Support directly.

Scroll down in this message to Contact Instant Ink

-- Longer Answer -- Definitions --

If you are asking about how the ink ties into the subscription --

The subscription is charged for a set number of printed pages per month.

There is no charge for the ink -- ink is included with every plan.

"Who else?"

Sure -- there are thousands of subscribers -- something that happens to you might well have happened to someone else. 

"Happened to someone else" is not an excuse -- your service should work as intended.

-----------------------------------------------

-- What is?

-- Who benefits?

-- Where is my ink?

-- What about Page Counts?

-- Contact Instant Ink Support

--------------------------------------------

What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

Review >>>  How Instant Ink works

--------------------------------------------

What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

-------------------------------------------------------------

Who Benefits?

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework.  For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.

--------------------------------------------

--  "Where is my Ink?"  --

-- How it is supposed to work --

Category Where is my ink or toner?

----------------------------------------------------------------

-- What about Page Counts? --

-- How it is supposed to work --

Instant Ink -- How pages are counted and applied 

--------------------------------------------

  -- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down to "Additional Support"

  Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"