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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎07-27-2022 07:54 PM

HP Recommended
Product: HP OfficeJet 4652 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I reinstated my HPINSTANT Ink on 7/20/22 for the $11.99/ mo plan.  I didn’t need ink, cause I had a brand new cartridges not used from last year that was previously sent but not used.  I was sent new ink anyway but was charged $11.99 on 7/20, 7/22 & 7/27.  Why would I be charged 3 x’s when I just signed up a week ago and I already had ink from when I had the plan in Oct 2021.  Anyone else get triple charged before???

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2022 05:06 AM

HP Recommended

@Amberphillips

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


I am an HP Employee

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1 REPLY 1

‎08-02-2022 05:06 AM

HP Recommended

@Amberphillips

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


I am an HP Employee

Was this reply helpful? Yes No
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