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ENVY 5640
Microsoft Windows 10 (64-bit)

I have just recently joined the HP Insta-Ink program. Everything has been great.... until today. Today, I received my order of new HP Photo Paper to replace the Kodak Photo Paper I had been using. The Kodak paper had trouble only when printing from the photo tray because it was so large it was a squeeze to get it into the photo tray. But when I switched the paper into the main tray, it worked fine although the photos were dark. I blame that on the fact the paper was so old. I have had it for years. This is why I ordered the new HP Photo Paper. Well, when I attempted to print photos with the new HP Photo Paper, nothing prints. All I get is a yellow hue printed on the outside. You can barely see it. To test to make certain it was not defective paper, I printed on the old Kodak paper which never failed to print before. Same thing. Strange yellow hue imprint upon the paper. This has only started to happen ever since I first attempted to print on the new HP Photo Paper. I have now lost 10 pages from my Insta-Ink program trying to get this thing to work. 10 pages of printing nothing. This will cost me if I do not fix it. 


Any suggestions? I printed on paper. It is fine. Only the photographs will not print.

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@Canuckian I have a few steps to help you out:


Check if the printer works fine as a stand-alone device while using the copier.

If it doesn't work, this could be a hardware malfunction: Click here to troubleshoot.

If it does, this could be an issue with the drivers and may require a reinstallation to fix this issue, try the below steps.

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, unplug the USB cable from the printer if present. 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here (download the full feature software)


P.S: Welcome to HP Community 😉


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