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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
HP Recommended
Welcome to the HP English Community --
I am sorry you are very angry -- that's a tough place to start when you want to solve a problem.
Should you wish to speak with HP Support instead of asking for help here in the HP Community,
Please submit a case request to HP Support.
HP Support does not free-post support phone numbers.
After your case is submitted and accepted, regional contact information will be displayed on your screen.
Not good enough?
If the printer is simply not "fit for purpose",
If the printer is within the return window,
Consider returning the printer to its place of purchase.
We do not judge what people decide.
Want help?
Most of what we can offer will likely be a duplicate to what you know about the model.
The hardware on this printer is not different from a model of the same type.
Perhaps take a look --
Ignore suggestions are not relevant, are unwanted, or are already tried.
Scroll down to What can the Community do?
First...
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HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty:
Contact HP Support
Start here:
HP Support virtual repair center
Printers
Contact HP Support – Printer Support
HP Support HP World-Wide Support
In-Warranty Products – Case submission for Warranty Repair
Select your region and follow the prompts
HP Support - Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
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Reminders – READ
<< Warning >>
Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.
HP Support does not use Community "Tags"
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Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.
Some (Most) regions display phone / chat contact information only after the case is submitted online.
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
Never post private information in the HP Community!
Thieves are waiting - do not just hand out your privacy to their keeping.
HP Support does not free-post phone numbers for HP Support on the Internet.
Your computer is not full of bugs and you do not need to pay a fee for driver support.
Pay attention to where you are going.
Do not wander around on the Internet looking for help –
When looking for help, start only at legitimate web sites for your product
- HP Support HP World-Wide Support
- Store/HP.com USA HP Sales and Customer Service
Not your HP store?
Scroll to the bottom of the store website and click the Flag to change regions.
- HP products, start here in the HP Community or at the HP Website
- Microsoft / Windows - start at Microsoft Web Site
- Printer Software - 123.hp.com - Printer setup from the HP® Official site
- Combined Printer, Support, and Ink Subscription Service - HP All-In Plan - Printer / Ink / Support
- Help with Instant Ink - HP Instant Ink Support - Website
- Out-of-Warranty > Paid Subscription or One Time Help: - HP SmartFriend Services | HP® Official Site
- Open the SmartFriend Data Sheet - Contact Information
- Scroll down to section “Service by Region” and check the contact options in your region / location.
Do not be a victim.
Stay vigilant.
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Next...
What can the Community do?
Perhaps start here --
The first place to check for supported paper sizes and types is on the printer.
Look for a combination that will let you select the size of the paper with the print surface.
Note that you cannot usually select Photo Paper unless you are using (loading) Photo paper into the printer. Most printers have a photo paper sensor and will balk at an unsupported combination of size, type, and weight.
This printer lacks a full service touchscreen Printer Control Panel.
Use the Embedded Web Server (EWS) to view / adjust the printer's settings and features.
User Guide - HP Smart Tank series - 6000, 7000, 7300
EWS / PIN information and location - Pages 44-45
EWS > HP Document / How-to (InkJet Printers – Original Format)
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section Open the EWS over a local network orientation
EWS – Tray and Paper Management
Original EWS
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model and EWS version Dependent: Advanced section
Click Apply to save changes
Next,
What you do next depends on the Operating System / version and the applications / software you are running.
Relevant to supported versions of Windows
If the "old" printer that worked is the same as the "new" printer,
Then the same setup would normally apply, including the need to remove any existing software, restart the computer, and install the full driver printer software for the new printer.
Ask if you need help to uninstall / reinstall the full driver printer software.
>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<
HP Easy Start Printer Setup Software – Offline Use Only
After the software is installed, Restart the computer and log in.
Next,
Check / Adjust the Printer Properties > Tab Advanced > Driver = HP driver
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Message Content References
Printer Media Specifications
| Media Size (facet) | Letter; A4; Legal; B5; 4 x 6 in; Executive |
| Media Sizes Custom (imperial) | 3.5 x 5 in to 8.5 x 14 in |
| Media Sizes Custom (metric) | 88.9 x 127 mm to 215.9 x 355.6 mm |
| Media Types | Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Light/Recycled |
| Media Weight Recommended (imperial) | 16 to 28 lb |
| Media Weight Recommended (metric) | 60 to 105 g/m² |
| Media Weights Supported, By Paper Path (Imperial) | Plain paper: 16 to 28 lb; Envelopes: 20 to 24 lb; Cards: up to 110 lb; Photo paper: up to 66 lb |
| Media Weights Supported, By Paper Path (metric) | Plain paper: 60 to 105 g/m²; Envelopes: 75 to 90 g/m²; Cards: up to 200 g/m²; Photo paper: up to 250 g/m² |
User Guide - HP Smart Tank series - 6000, 7000, 7300
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
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Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
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If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
