PROBLEM WITH MY ACCOUNT ERROR MESSAGE ON MY PRINTER

[AMREICANROOTER]

PROBLEM WITH MY ACCOUNT ERROR MESSAGE ON MY PRINTER.  MY ACCOUNT HAS BEEN CANCELED FOR OVER A YEAR AND I HAVE STORE BOUGHT HP INK IN MY PRINTER AND IT STILL WON'T PRINT. HOW D I REMOVE MY PRINTER ENTIRLY FROM INSTANT INK AND GO BACK TO JUST A STAND ALONE PRINTER CONECTED TO MY PC. MY PRINTER IS A HP OFFICEJET PRO 8025e.  pLEASE HELP

[Jerry_57]

Hi @AMREICANROOTER,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're facing an account error message on your HP OfficeJet Pro 8025e and wish to move away from Instant Ink to use your printer as a standalone, here are the steps you can follow:
 

Unsubscribe from Instant Ink Service:
 

• Go to HP Instant Ink.
• Log in to your account using your email and password.
• Navigate to "My Account" and select "Cancel Enrollment."
• Follow the instructions to cancel your subscription if it hasn't already been canceled.

Disable Web Services:
 

• On your printer's touchscreen, go to the Home screen.
• Touch or swipe down the dashboard to open the control panel.
• Tap on the "Setup" icon, and then open the "HP Instant Ink" option.
• Select "Printer Updates," followed by "Web Services Settings."
• Choose "Remove Web Services" or a similar option.

Remove Instant Ink Cartridges:
 

• You mentioned replacing cartridges with store-bought HP ink. Ensure you've inserted standard HP cartridges, as Instant Ink cartridges will not work if the subscription is canceled.

Factory Reset (if needed):
 

• If the error message persists, perform a factory reset:
  
  
  • Turn off the printer and unplug it from power.
  • Wait for about 60 seconds, and then plug the printer back in.
  • Turn the printer back on and navigate to the setup menu on the printer control panel.
  • Follow the screen or documentation instructions for resetting your printer to factory settings.

Reconfigure Printer Connection:
 

• Connect your printer to your PC using your preferred method (USB or Network/WiFi).
   
• Ensure you have installed the latest drivers from the HP Support website.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support