Page count wrong

[c00ster]

I rely on the HP Smart app to inform me on the number of pages I have left and the "Smart" app is a moron. It is also apparently a thief.

I printed 262 pages of my 300 available rollover pages and I intentionally stopped printing pages because HP will not allow me to use the cartridges I bought at a store, as long as I have an InstaInk subscription (f'ing ridiculous).

My billing period is 1/16-2/15 and I wasn't sure if that meant my new month starts or ends today, so I checked to see if I had my new monthly allotment of pages yet. Nope, but I did discover that I was charged for 5 more page sets, saying that I printed 42 of the 50 pages in those sets. 

NOT TRUE!!!!   I know exactly how many pages I printed. And yes, I know that a 2-sided page counts as 2 pages.. Before last night, I hadn't printed anything for a few days, so I had to assume that the page count was correct when I started, though now after seeing this scam take place before my eyes, I probably hadn't even printed that many pages.

HP is ripping people off with the InstaInk subscription. I could have printed ONE page and went to a copy store and got 5000 copies for $5

[zoey7886]

@c00ster, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

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To locate your account, please provide 

Your registered email address 

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Serial number of your printer enrolled in instant ink 

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Please send it on private message only.  

Take care and have a great day ahead! 

Best Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

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Akhi_H