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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Hey, I was wondering what happens if you exceed the plan sheets for the Instant Ink Paper Add-on. It has zero roll over pages, im assuming because im hallway through the first month trial. Does it lock out my printer like the ink cartridges do or does it start to charge me additonal charges? The ink portion is clearly stated and its an extra charge for any sheets past rollover, but it doesnt seem to be specified that I can find for, specifically, the paper add on subscription.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Screen77 

 

Welcome to the HP Community --

 

The information you seek is located in the Terms of Service agreement --

 

 Instant Ink - Terms of Service - USA

 

Dragon Opinion

Best, perhaps, to read the entire contract -- the document is meant to be read by you, the customer.

 

At this writing, the information about paper service overages is found here:

Section 8Addendum Terms for HP Instant Paper service (previously known as Paper Add-On Service)

Read the section 

OR

Scroll down to sub-section j-a

Starts with the words "Unless otherwise separately specified..."

 

----------------------------------------------------------------------------------------------

What else?

 

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

 

OR

 

Wait in the Community for an agent to find and respond to your question(s).

 

================================================

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

Review >>>  How Instant Ink works

 

 -- No Joy? 

 

Review >>  HP Instant Ink Support Website 

 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

 

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

 

Comments, questions, objections, or need information not found online?

 

Your faster option

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Reminder

  • Where available as an option, the phone number will display when the office is open for business.
  • Check to see when to call.
  • Wait times can be long.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

 

When necessary, Agents can access private information.

 

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

 

===================================

Message Content References

 

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Screen77 

 

Welcome to the HP Community --

 

The information you seek is located in the Terms of Service agreement --

 

 Instant Ink - Terms of Service - USA

 

Dragon Opinion

Best, perhaps, to read the entire contract -- the document is meant to be read by you, the customer.

 

At this writing, the information about paper service overages is found here:

Section 8Addendum Terms for HP Instant Paper service (previously known as Paper Add-On Service)

Read the section 

OR

Scroll down to sub-section j-a

Starts with the words "Unless otherwise separately specified..."

 

----------------------------------------------------------------------------------------------

What else?

 

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

 

OR

 

Wait in the Community for an agent to find and respond to your question(s).

 

================================================

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

Review >>>  How Instant Ink works

 

 -- No Joy? 

 

Review >>  HP Instant Ink Support Website 

 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

 

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

 

Comments, questions, objections, or need information not found online?

 

Your faster option

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Reminder

  • Where available as an option, the phone number will display when the office is open for business.
  • Check to see when to call.
  • Wait times can be long.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

 

When necessary, Agents can access private information.

 

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

 

===================================

Message Content References

 

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you greatly. The answers I have saught have thus been shown, an to you I am greatful. I wish you the best comings. 

HP Recommended

@Screen77 

 

You are welcome.

 

Should the dry document reading be not of your liking,

Do contact HP Instant Ink Support and ask any questions --

Wait times can be long -- have your favorite social media on hand to pass the time...

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.