Paper Delivery missing

[Tigermartin]

I have received an email from you today to say that my paper has been delivered, which I pay for under my subscription. However I have received no delivery and I would be grateful if you could confirm where the delivery is in view that I have already paid for it.

[VikramTheGreat]

Hi @Tigermartin,

Welcome to the HP Support Community.
 

Thank you for letting us know. I understand your concern, especially since you received an email confirming that the paper was delivered even though you have not received the shipment.
 

To help us check the shipment details and determine what happened, could you please confirm whether you are enrolled in HP Instant Ink or the HP All-In Plan?
 

If you are using HP Instant Ink, please send us the email address registered with your Instant Ink account or the printer serial number in a private message. With either of these details, we can try to check the shipment information and help you further.
 

If you are using the HP All-In Plan, please let us know as well, so we can guide you with the appropriate support for the paper delivery.
 

Once we have this information, we'll do our best to help you locate the shipment and get this addressed.

Take care and have an amazing day!

[Tigermartin]

Thank you for the reply. It appears that I am enrolled in HP Instant Ink plan which covers not only my ink cartridges but also my paper delivery. However I have received delivery today of the paper which I was emailed two days ago It had been delivered so obviously the email was sent far too early and the delivery only actually happened earlier today. This matter has now been completed but in future you need to make sure that the confirmation of paper delivery email is not sent out until the item has actually been delivered. 

[Tigermartin]

Thank you for the reply as I already advised you It appears that I am enrolled in HP Instant Ink & you already know my email as you emailed me twice, its tigermartin69@**bleep**.com

I can't get to my serial number as it is at the back of the printer, which is difficult for me to get to. However I've been with you quite a while so you should have all these details on your records. 

[VikramTheGreat]

Hi @Tigermartin,

Thank you for getting back to us and for clarifying the situation.
 

I’m glad to hear that the paper delivery has now arrived and that this matter has been resolved.
 

I also understand your concern regarding the delivery confirmation email. If the email was received two days before the paper was actually delivered, the notification clearly did not reflect the actual delivery date. Your feedback regarding the timing of these notifications is noted and is valuable for helping us identify where the delivery communication could be improved.
 

Regarding your HP Instant Ink account, although you have received emails from HP, we do not have access to your HP account, subscription information, email address, serial number, or other customer records through the public HP Community. We can only view and work with the information that is shared with us in the Community.
 

For your privacy and security, we also recommend not posting your email address, serial number, product number, or any other account or personal information publicly. If account-specific assistance is required, HP Support can securely verify your details and access the appropriate account and product information.
 

Since the printer is difficult for you to access and the paper delivery issue has already been resolved, there is no need to provide the serial number here.
 

Thank you again for taking the time to provide this feedback regarding the delivery notification. We appreciate you bringing it to our attention.