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Paper count issue

HP envy 5010


I have a simple question. Im using my hp ink that came with my printer, i enrolled to instant ink service and the cartridges arrived later which are still unopened,  since i am using the original cartridges.However, my page count has already started ?? Why so?



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Paper count issue

Hi @Rizyamin


Welcome to the HP Support Community. 


Looks like have an Instant Ink ready printer which means your account is active when you enroll the printer in Instant Ink. The set up cartridges you receive become Instant Ink cartridges once the enrollment is complete. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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