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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-14-2025 03:54 PM - last edited on ‎05-15-2025 12:16 AM by Level 14

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

Hello, in my Account Dashboard i have this information : Your paper has been delivered. We'll automatically ship you more when you run low. Your paper trial has started. Billing will begin on 30/05/2025.
I did not receive the paper. Tracking number <removed_Do not include the product serial number or any private information> shows: Sorry, we were unable to deliver this item at 01-05-2025 as it was not possible to identify the delivery address. It will now be returned to the sender.
The address on the item was either incorrect or does not exist.
Please contact the sender for any queries.
My Subscription ID:<removed_Do not include the product serial number or any private information>

 

I asked HP for help using whatsapp. They replied:

I would be more than glad to assist you further. Unfortunately, the paper plan is beyond the scope of my assistance.
If you need to inquire about the service or have a specific request related to that, please make sure to contact our phone support using this phone number<removed_Do not include the product serial number or any private information> and they will assist you further.

 

Can someone knowledgeable from HP help me or should I pay for paper that I don't have and buy other paper in addition?

 

Reply
1 REPLY 1

‎05-15-2025 12:25 PM

HP Recommended

Hi @Bulwark_BC,

 

Welcome to HP Support Community.   

 

Thank you for posting your query, I will be glad to help you. 

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

 

 

Take care and have a great day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

Reply
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