Pause Instant ink

[2nonames]

I will be out of town for several months.  How do I pause Instant Ink?

[Sneha_01]

Hi @2nonames,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

• Some printers and plans are not eligible.
• LaserJet printers and printers enrolled in Instant Ink for Business are not eligible.
• During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance.
• Months paused during a trial period are lost and the trial period is not extended.
• If you have a paper add-on service, it is also paused.
• A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.
• At the end of a pause, normal monthly billing starts again. You can pause again after two billing cycles are completed.
• To pause your subscription:
• Sign into your account:
• Home / Home Office: Sign into your Instant Ink account
• Business: Sign into your Instant Ink for Business account
• Verify the serial number by selecting Overview, and then Printer Details in the Status area.
• Click HP Instant Ink, then Update Plan in the left menu.
• Scroll to Plan Details.
• Click Cancel my HP Instant Ink Subscription.
• Select I’m cancelling temporarily.
• If options for pause length appear, your plan is eligible for a pause.
• If no options appear, your plan is not eligible for a pause.
• Select a length of time and click Next.
• Select the exact number of months to pause your subscription and click Pause My Plan.
• Click Finish & Close. Instant Ink sends an email notification to confirm the subscription pause. Another email reminder is sent when the pause period ends.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support