Paused InstaInk; still charged

[clauskr]

I'm having connectivity issues with my older printer and my internet connection.  I read that I could pause my subscription while I resolve my printer issues, so I paused it for three months.   Three or so days later, I was charged anyway.   Absolutely no way to talk to anyone at HP on this issue.

[zoey7886]

@clauskr, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address 

Take care and have a great day ahead! 

Best Regards, 

[clauskr]

trying to message but the search function is currently unavailable.

[clauskr]

I think I sent a message.  Message box went away (no errors this time) but I don't see a sent box to check to see that it actually sent.  Please advise