Pausing Insta Ink Subscription

[msthomas20]

It says on the website that I can pause my Insta Ink subscription, but when I look I only see options to change my plan or cancel. I am a teacher, and I bought a printer for my classroom. I don't want to pay $13.99 for the summer months, as I won't be using the printer at all, so right now, my options seem to be to place the plan at the lowest price ($1.99) or to cancel. When I select change plan, the menu says, "Change, pause, or cancel your plan anytime." Yet, I see no way to pause the subscription. Is there a specific place I have to go for this? The virtual assistant was useless in helping me with this. 

[Irfan_06]

Hi @msthomas20,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with pausing your Instant Ink service.

Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

• Some printers and plans are not eligible.
• LaserJet printers and printers enrolled in Instant Ink for Business are not eligible.
• During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance.
• Months paused during a trial period are lost and the trial period is not extended.
• If you have a paper add-on service, it is also paused.
• A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.
• At the end of a pause, normal monthly billing starts again. You can pause again after two billing cycles are completed.

To pause your subscription:

1. Sign into your account:
   • Home / Home Office: Sign into your Instant Ink account
2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
3. Click HP Instant Ink, then Update Plan in the left menu.
4. Scroll to Plan Details.
5. Click Cancel my HP Instant Ink Subscription.
6. Select I’m cancelling temporarily.
   • If options for pause length appear, your plan is eligible for a pause.
   • If no options appear, your plan is not eligible for a pause.
7. Select a length of time and click Next.
8. Select the exact number of months to pause your subscription and click Pause My Plan.
9. Click Finish & Close. Instant Ink sends an email notification to confirm the subscription pause. Another email reminder is sent when the pause period ends.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support