Payment date

[ronqw]

I really could use help.I don't know how to change my payment date right now.The payment is trying to come out a couple of days before I get paid and I can't pay it.And I don't see how you can prepay, please someone help

[VikramTheGreat]

Hi @ronqw,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m really sorry you’re dealing with this. Billing timing issues can be stressful, and you’re not alone in feeling this way. I’ll explain this clearly and also share the options you do have right now.

 

Important to know about HP Instant Ink billing

• The billing date cannot be changed manually.
  HP Instant Ink bills automatically on a fixed billing cycle that starts when the subscription is first activated.
• Prepaying is not supported.
  There is no option to pay ahead of time or add credit in advance to cover future charges.

I understand that this isn’t ideal, especially when the charge happens before your payday.

 

What you can do right now

Here are the practical options available:

1. Pause your Instant Ink plan (temporary relief)
   • You can pause the subscription from your Instant Ink dashboard: HP Instant Ink – Ink Monthly Subscription | HP Official Site.
   • While paused, monthly charges stop.
   • Printing is limited during the pause, but this can help you get past this pay period.
      
2. Downgrade your plan
   • If you’re on a higher plan, switching to a lower-cost plan will reduce the next charge.
   • The change applies at the next billing cycle, but it can still help going forward.
      
3. Update or add a different payment method
   • If you have another card or payment option that works better with your pay schedule, you can update it in:
     Instant Ink account → Billing → Payment method
      
4. Avoid service interruption
   • If a payment fails, HP usually allows a short grace period before restricting printing.
   • This gives you some time to update payment details once you get paid.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat