Payment error

[Gabriela1997]

Plaese help me, I can't pay my monthly Instant Ink subscription for some reason! HP just rejects my automated attempt to pay for the monthly subscription even through that debit card was used before with no issues and I have enoguh funds. Upon contacting the bank, they only found the 1 RON temporary transaction to verify my debit card, transaction repeated multiple times in an effort to pay my monthly subscription. Why does HP reject my payment? What's so odd in paying with a Romanian Visa debit card that's been accepted EVERYWHERE and even in my HP account?

[jabzi]

Hello, 

Kindly use the below listed URL to seek more support/info on your concern.

https://instantink.hpconnected.com/ro/ro/l/v2 

Under Frequent Questions section, click on "How do I cancel the Instant Ink service?" 

[Gabriela1997]

I don't actually want to cancel my Instant Ink subscription... I think you misunderstood my problem but thank you for trying to help me.

[jabzi]

Hello, 

The "Payment error" issue cannot be resolved over chat /  here. 

**bleep** the number mentioned there, am sure they'd help you.

[Gabriela1997]

The only way to contact HP Supoort is via phone in Romania Monday - Friday and I can't because I work as a call center operator and I can't talk during my working hours on my personal phone. That's why I search for help here. Maybe someone will be kind enough to do something to help me.

[Nirvana_95]

Hi @Gabriela1997 

Welcome to the HP Support Community 

I'd like to help! 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

Have a great day! 

[Gabriela1997]

I already did answer. Thank you! I hope we will find a solution!

[Nirvana_95 · Accepted solution]

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

Thanks!