Payment for instant ink

[Darcy24]

I have been looking to cancel my Subscription and when I went to do it it said that it will be cancelled after the billing cycle. I picked the £3.99 a month option and due to my additional paper usage it went to £6.99. I canceled the day before the payment was due so I could still pay it and just be done with it. However the payment never went though my bank and Hp have taken £1 for no reason and than are wanting to charge £16.99. I have no idea where these costs are and what they mean. I cannot use my printer because I can’t afford this plus I wanted to cancel but HP is stealing from me. How can I stop this and just cancel and pay the original £6.99 and how can I get back the money they have taken from me for no reason? 

[Irfan_06]

Hi @Darcy24,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are looking for information on how to cancel the instant ink service.

Please follow the below steps to cancel the service.

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.

To cancel:

1) Sign into your account Instant Ink account

2) Verify the serial number by selecting Overview, and then Printer Details in the Status area.

3) Click HP Instant Ink, then Update Plan in the left menu.

4) Scroll to Plan Details.

5) Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

Refer to this video link for more information related to the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support