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‎05-01-2024 11:44 AM

HP Recommended
Operating System: iOS

I have been trying for the past 2 hours to sort my account out I updated my payment and £1 was taken from my bank I waited 40 mins and no payment was taken and account still says suspended payment method issue 2 hrs in and still getting no where and I am trying to print important papers I need to send withing the next 24 hrs and I can't find help anywhere to resolve this issue 

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1 REPLY 1

‎05-02-2024 06:54 AM

HP Recommended

Hi @NovaKai23,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Are you enrolled in the instant ink program?

If yes and there is an issue with the payment update, I recommend you contact phone support to sort this out. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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