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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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hi, I'm having issues with payments

 

Bought a hp smart printer in may,logged into and subscribed to instant ink even immediately,few months was even free...than i started to pay,than some of the payments went through some not,from October i calling HP smart to LET ME PAY FOR THEIR SERVICE, constantly updating my Bank account number and adress like a headless chicken

 

And constantly HP refuse to take the payment from my bank account,falsely accusing my bank to deny order,when HP Smart HQ constantly deleting payment order by self

 

Now all payments i had towards HP smart from may are missing, DELETED even from my bank account,and i still trying to pay second time this 39,euro something out, because hp HQ not willing to take my money,

 

I can't use my printer in any way,and cost a fortune even....for what? To be constantly denied to pay?

 

Please help!

1 REPLY 1
HP Recommended

Hi @ZEHengl,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Rachel571 

HP Support

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Sneha_01- HP support
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