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‎05-13-2023 01:32 AM

HP Recommended
Product: HP DeskJet 2721 All-in-One Printer

I have recently received a new bank card so I initially missed a payment of instant ink subscription but once I noticed this I changed to my new card straight away.  However after this I got notification after notification saying my account will be suspended if I do not pay…even tho the money was in and the card was changed, I obviously emailed the company thinking they could help me better but no response! Now my account is suspended and it probably doesn’t look good that I have missed payments from an issue on HPs side, not mine! What can I do?!?!  Not a very good experience and if this has happened to anyone else, I would not recommend this service as it’s not providing as should! 

1 REPLY 1

‎05-14-2023 02:11 PM

HP Recommended

Hi @EmilyThompson,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that your billing information needs to be updated on your HP instant ink account as you have received a new card.


Please follow the steps listed below to update the billing information:
Change payment information for Home / Home Office

  1. Sign into your Instant Ink account.
  2. Click Account in the left menu, then Billing.
  3. Click Change Payment Method to open the Billing details window.

NOTE:

  • Re-enter all information, including card number, CVV, and expiration date.
  • Make sure postal codes are in the correct format.
  • Each subscribed Home / Home Office printer is billed separately.

You may also refer to this link: https://support.hp.com/us-en/document/ish_3259778-1993151-16 

 

I hope this helps.
Have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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