Payment method needed updated

[JustIv0nn3]

Hi, I made the payment for my HP Instant Ink account, but my printer still isn’t working. The payment method/envelope icon and the information icon are still blinking, and the printer will not let me print anything. Please help me fix this issue and get my printer working again.

[VikramTheGreat]

Hi @JustIv0nn3,

Welcome to the HP Support Community.

I understand that you have already made the payment for your HP DeskJet 2755e All-in-One Printer Instant Ink account, but the printer still will not print, and the Information light and another control-panel indicator continue blinking.

Before we change anything on the printer, could you please confirm the following:

1. Did you update or replace the payment card, or did you simply make a payment using the card that was already registered?
2. After making the payment, did you receive confirmation from HP that the payment was successfully processed, or does your HP Instant Ink account still show a payment/billing issue?
3. When you sign in to your HP account, what does the Instant Ink subscription status for this printer show?
4. When you try to print, do you receive an Instant Ink, cartridge, account, or payment-related message in the HP app? If so, please share the exact wording.

In the meantime
Please make sure the printer remains powered on and connected to the internet. The HP DeskJet 2755e uses the HP app for setup, and account registration is required for HP+/Instant Ink customers.

Please do not perform a factory reset or remove/re-enroll the printer at this stage. First, we need to determine whether your payment has been successfully applied to the Instant Ink account and identify exactly what the blinking control-panel lights are indicating.

HP also provides specific troubleshooting for blinking lights and error codes on the DeskJet 2700 series, which includes this printer's product family.

Once you reply with the payment confirmation/subscription status and the exact message shown in the HP app, we can guide you through the correct next step.

For your privacy, please do not post your credit/debit card number, bank details, HP account password, printer serial number, or other sensitive information.