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‎12-12-2023 09:56 PM

HP Recommended
Product: HP Desktop PC M01-F3000a (6G6E4AV)
Operating System: Microsoft Windows 11

After purchasing a new desktop, monitor & printer online, with all my personal details with mobile phone number, the new account details requested will not accept my mobile phone number, keep saying it is invalid, even though it is sending me code texts, so the number must be in the system. I've tried other HP apps & formats ,but it will not accept my phone number !

Category:
1 REPLY 1

‎12-13-2023 01:59 PM

HP Recommended

Hi @alotoftoss,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue updating your personal information on the HP account.

To understand the issue and help you, please share the details listed below:

 

- May I know on which account are you trying to make the changes?

- Were there any changes made to your printer or router recently?

- Please share the image of the application or the website you are on to update your information.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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