Photo Envy 6234 Cartridge Problem

[TurquoiseTech]

Always the error below appears on my printer's screen. 

"Cartridge Problem
Remove and reinstall the indicated cartridge, making sure it is correctly installed.
If this message continues to appear, replace the indicated cartridge."

I enrolled HP Instant Ink. Demo cartridges worked fine. After I replaced with new cartridges that HP sent, I replaced only colour cartridge and still was working fine. After my black cartridge finished and replaced with new black cartridge, this message started to appear. I thought that, it was about black cartridge and I requested new black cartridge. I replaced with new black cartridge but this problem is still continues. What can I do?

[asmita6658 · Accepted solution]

Hi @TurquoiseTech

Welcome to the HP Support Community. 

Try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try cleaning the ink cartridges. Refer to step# 4, 6 and 7 from this document. 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[TurquoiseTech]

New cartridge has been sent, and there is no problem. Thank you HP,  you're the best 🙂

[asmita6658]

@TurquoiseTech

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day! 

[Charpchic]

I have the same cartridge problem error , did all steps recommended and nothing worked 

[Riddle_Decipher]

@Charpchic Greetings from the HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Do you have an instant Ink subscription?

Please elaborate on the steps you've done, so we don't repeat any of them.

If you have the same printer as the OP, try these steps and get back to me with the results: click here

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!