Piinting with the HP printer without the Cartilage Plan is a scam

[wai8]

I am totally agree with the Lowesfamily problems, and I am in the exactly same situations,

 I cancelled the Ink Cartilage Plan, and I can't print anymore even I have purchase the genuine HP cartilage, and the error massage still that " I need to join the HP Ink Cartilage PLan" .

Unless this lock/restrictions been removed, I will throw away the HP printer into the dump and buy a Brother HP Laser jet that has no restrictions..

Can HP please reconsider how they should market their printers, otherwise you will be loosing customer like me and my friends.

Mind you I have been using the HP Laserjet for many years before it packed up and I bought this HP Envy Aspire 7220e All-in-one printer

[VikramTheGreat]

Hi @wai8,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for taking the time to share your experience — I truly understand your frustration, and I want to sincerely apologise for the inconvenience this situation has caused. You’re not alone, and we appreciate your long-standing trust in HP products over the years.
 

What you’re describing — where your HP ENVY Inspire 7220e refuses to print even with genuine HP cartridges, following the cancellation of your HP Instant Ink subscription — sounds incredibly frustrating.
 

To help you more precisely — and avoid any unnecessary further steps — could you please send us a clear image of the ink cartridges currently installed in your printer?
 

Specifically:

• A photo showing the top labels of the cartridges.
• If possible, one showing the cartridges seated in the carriage inside the printer.
   

This will help us confirm:

• Whether the cartridges installed are Instant Ink (subscription) cartridges, which are deactivated after cancellation, or
• Regular retail cartridges, which should function without a subscription.

Keep me posted.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[wai8]

I have supplied the material/images of the HP cartilages as requested by Vikram, but still waiting for a good answer and solutions???

[VikramTheGreat]

Hi @wai8,

I still haven't received any image. May I know where the image was shared? Do share the details in a private message with the printer details in private.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number. because we value your privacy.
 

VikramTheGreat

HP Support

[wai8]

I have sent to you HP Support community  email week ago as you have requested

[VikramTheGreat]

DHi @wai8,

Thank you for getting back. I am not able to see any details, so I would request you to please share the details in private with the printer details so I can try to find and get more help, and share the ink cartridges image one more time, so I can check and help

 Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number. because we value your privacy.
 

VikramTheGreat

HP Support

[wai8]

i have resend all the information as requested to your private message system, still waiting

[VikramTheGreat]

Hi @wai8,

Thank you for getting back to us.
 

From the images you've shared, it’s easy to see that both cartridges currently installed, one Setup cartridge and one Instant Ink cartridge, are not compatible anymore. This is because your Instant Ink subscription has been cancelled, and once that happens, Instant Ink cartridges stop working, even if they still have ink inside. They’re essentially locked for further use.
 

Similarly, Setup cartridges are like training wheels; they’re only meant for the printer’s very first use during setup. After that, they can’t be used again, especially not with a cancelled subscription or alongside other cartridge types.
 

To bring your printer back to full function, you'll need to replace both cartridges with standard, non-Setup and non-Instant Ink HP cartridges. These are the regular retail ones available at any authorized store. Once you insert the new cartridges and restart your printer and devices, you should be ready to print again without issues.
 

Let us know if you need help choosing the correct cartridge model. We’re happy to help!

Let us know how it goes!

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[wai8]

Hi Vikram, I have follow your suggestions to replace the initial setup cartilage with two Instant Inks, and followed your procedure to reset the printer,  The results are still the same, get stuck at the validating status, and going any further.

More frustrations......

[VikramTheGreat]

Hi @wai8,

Thank you for getting back. The Instant ink cartridges will not work as the subscription is cancelled; you have to buy regular HP Ink cartridges for the printer to work.

If you have regular Genuine HP ink cartridges, please try, or if you want to buy, we can help.

Let me know

Regards
VikramTheGreat