Plan Issues

[Bulldog69]

Dear HP Friends.

I have been a loyal HP customer for decades and am requesting assistance from a supervisor or Tier‑2 support regarding my Instant Ink annual plan.

I recently purchased a new HP 8125 printer, which includes three free months of Instant Ink as part of the product bundle. I already have an active annual Instant Ink plan with eight months remaining.

I understand that the automated system applies free months only to new enrollments. However, this is a case where I have upgraded to a new HP printer, not started service with a competitor or attempted to stack promotions. I am simply asking that the promotional benefit bundled with the printer be honored by extending the expiration date of my existing annual plan by three months.

I am not requesting a refund, a plan change, or any special pricing — only that the benefit associated with the new printer be applied to my account.

The first‑tier response I received did not address the fairness of this situation, and I would appreciate review by someone who has the authority to make exceptions.

I am obsessed with the principle of this matter and need your help.

Thanks in advance for your assistance.

Blessings, Russ.

This is the day the LORD has made; let us rejoice and be glad in it.  Psalm 118:24

[Hawks_Eye]

Hi @Bulldog69 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.