Please cancel my order for paper

[Ginamoya]

paper

[VikramTheGreat]

Hi @Ginamoya,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. If you'd like to cancel the HP Paper Add-on from your Instant Ink subscription but keep the ink plan active, follow these steps:
 

1. Log in to your HP Instant Ink account at the HP Instant Ink page.
2. Go to the Account Settings or My Plan section.
3. Locate the Paper Add-on option.
4. Click Edit or Manage Plan.
5. Select Cancel Paper Add-on — this will remove only the paper delivery service.
6. Follow the on-screen prompts to confirm the cancellation.

Important:

• This process will cancel paper delivery but will not affect your current Ink Subscription.
• You can re-enable the paper service at any time if needed.

If you encounter any issues or need further help, feel free to let me know!

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Ginamoya,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support