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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-20-2026 01:31 PM

HP Recommended

I am still waiting for ink. Supposedly on its way. Tracking says same message - not yet passed to Royal Mail. I cannot print and it is costing money to get printing done outside.

How do I get it sorted ?

Quit HP Smart / stop payment ?

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1 REPLY 1

‎07-11-2026 06:02 AM

HP Recommended

Hi @poemrunner8,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that you did not receive the Ink Supply.

Could you please share the serial number of your printer, an Instant Ink account number, or a registered email ID in a private message?

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: Click here.


Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.

I'm an HP Employee.


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