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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Nettyjen6
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Prepaid ink problem

HP Recommended
Deskjet
Microsoft Windows 10 (64-bit)

I have a prepaid card for instant ink but when i put in the code it says it hasnt been activated. I have put the code in exactly as it is written. I cant afford to waste the money. 

4 REPLIES 4
TEJ1602
HP Support Agent
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Message 2 of 5
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@Nettyjen6, Welcome to HP Support Community!
 

To assist you better, I'd like to know the following-

  • Where did you purchase the card from?
  • Could you share the screenshot of the error screen?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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Nettyjen6
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I got it from currys. It was saying not activated now it says server error

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Nettyjen6
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Screenshot_20201224-121850_Chrome.jpg

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,612
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@Nettyjen6

 

Thanks for replying!

 

Please reach out to HP Support in your region for further assistance.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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