Pressing i button does nothing

[Reedy5]

I’ve gotten a new internet router and I need to print the information sheet to get the printer wifi password to connect it, but pressing the i button does nothing, pressing any button does nothing. I have tried to reset the printer but that has not worked. WiFi button is flashing and there is a loading icon on the printers screen 

[Max3Aj]

@Reedy5, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP printer is stuck in a state where it's trying to connect to Wi-Fi but isn't responding to button presses. Here are some steps you can try to resolve it:

Step 1: Restore Wi-Fi Setup Mode

This resets the printer’s network settings so it can be discovered again.

For most HP printers without a touchscreen:

1. Turn on the printer.
2. Press and hold the Wi-Fi button and the Cancel (X) button together until the Power light blinks.
3. Release the buttons. The Wi-Fi light should start blinking, indicating it's in setup mode.

For HP DeskJet 6000, 6400, ENVY 6000, 6400, and Tango series:

• Press and hold the Wi-Fi and Power buttons on the back of the printer for 3 seconds until the wireless light starts flashing.

Step 2: Use the HP Smart App

1. Download the HP Smart app on your phone or PC.
2. Open the app and tap “+” to add a new printer.
3. Follow the on-screen instructions to connect the printer to your new Wi-Fi network.

Step 3: Print Network Info Manually

If the “i” button doesn’t work alone, try this:

• Press the Wi-Fi button and the “i” button together. This usually prints a network configuration page. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support