Print History Record

[BMW2009]

Hi, I have an HP Officemate 3830 printer and I'm an Instant INK member.  I printed a document a few days ago and found myself needing to re-print that document only I don't have the same device here with me that I used the other day.  Is there any kind of print history that I can access in order to re-print that same document?

[Alden4]

Hi @BMW2009,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Unfortunately, printers typically do not store a history of the documents that have been printed. Once a print job is completed, the printer doesn't retain a record of the document. However, there are a few potential ways you could try to retrieve the document.

Computer Print History:

• Check the print history on the computer you used to print the document. Depending on your operating system (Windows or macOS), you may find a print queue or history section that shows recent print jobs.

Cloud Services:

• If you used a cloud printing service or software, such as Google Cloud Print or HP ePrint, check the respective service's website for a print history or job log.

Printer Memory:

• Some printers have a limited print history stored in their memory. You can check your printer's manual or settings to see if it has such a feature. Keep in mind that this is not a common feature on many consumer printers.

Instant Ink Dashboard:

• Since you mentioned you are an Instant Ink member, check the Instant Ink dashboard on the HP website. Some printing services keep a log of the documents you've printed. Log in to your Instant Ink account and explore any available options for print history or activity logs.

Document Recovery on Computer:

• Check the application you used to create the document (e.g., Microsoft Word, Adobe Acrobat). Many applications have a recent documents or history feature that allows you to see recently opened files.

If none of these options work, and you no longer have access to the original device, it might be challenging to retrieve the exact document for reprinting. It's a good practice to save important documents on your computer or cloud storage to avoid such situations.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support