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‎06-19-2026 12:27 AM

HP Recommended

Does anyone know why my printer will not accept the paper I'm using called Colorlok. It's asking me to use Colorlok paper but it's not accepting it. 

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1 REPLY 1

‎06-20-2026 09:55 AM

HP Recommended

Hi @TDPhillips1 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the concern you’re facing with the printer not accepting the Colorlok paper even though it’s prompting you to use it. Thank you for sharing the details so far. 

 

Could you let me know if you’ve already tried any troubleshooting steps on your end?

 

To help narrow this down, it would be useful if you could share:

  • The exact printer model you’re using.
  • The specifications of the Colorlok paper (size, weight, type—such as plain, photo, or specialty).
  • Whether the printer rejects the paper immediately or only during certain print jobs.

This information will help in identifying why the printer is not recognizing or accepting the paper correctly.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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