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‎04-05-2020 06:33 PM

HP Recommended
Product: HP deskjet 2635
Operating System: Microsoft Windows 10 (32-bit)

My printer is new and barely used.  Still has the ink cartridges it came with.  Print quality was always terrible.  I have aligned the cartridges and cleaned the print heads (level 2 as well), with no change.  Please advise.

1 REPLY 1

‎04-10-2020 07:37 AM

HP Recommended

Hi @dunne-24_wolf

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

To resolve print quality issues, kindly perform the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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