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RichardS12
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Print quality

HP ENVY 5640
Microsoft Windows 10 (32-bit)

Print quality was poor. Tried Print Doctor - 'cleaned' it, but alignment failed. Print quality now awful (only yellow and black working). 

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HP Support Agent
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Print quality

Hi @RichardS12

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Try making a standalone copy in color and check if the issue persists. By this, we can conclude if this is a hardware or a driver issue.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon to display the current estimated ink levels. Replace any low or empty ink cartridges.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Swipe the display up, and then touch Printer Maintenance.

  3. Touch Clean Cartridges.

  4. If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.
Note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Also, perform step 14 from this document.

 

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Touch Reports, and then touch Print Quality Report. 

  3. Examine the color blocks for defects.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

RichardS12
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Message 3 of 4
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Solved!

Print quality

Thanks for your help  - all now sorted

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Solved!

Print quality

@RichardS12

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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