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‎06-02-2023 11:12 PM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer

My printer will not print. I try to print from my phone and I get a message that my printer is blocked. Does anyone know how I can remove this? I've already bought my ink and installed but I still keep getting the same message.

1 REPLY 1

‎06-05-2023 11:39 AM

HP Recommended

Hi @JG150,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Product: HP DeskJet 4155e All-In-One Printer, Printer is Block. Not to worry I will help you to get a resolution to resolve the issue.


Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Click here to Mobile printing solutions for HP printers.
 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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