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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Shahid58
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Printer Cannot print...need help..

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HP ENVY 5055 printer not work . So need help...

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praveen196
HP Support Agent
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@Shahid58 Welcome to HP Community!

 

I understand that the printer unable to print. 

 

Do not worry. I will try to fix the issue.

 

To provide you with an accurate solution, I'll need a few more details:

 

Is the copy working fine?

Wireless light on the printer is blinking or steady?

 

Make sure the printer and the computer are connected to the same network.

 

 

Click on this link: https://support.hp.com/in-en/document/c03286146 to Download and run HP Print and Scan Doctor

 

HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

 

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

Remove the USB if connected

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5000-all-in-one-printer-series/14... to download and install the HP ENVY 5000 All-in-One Printer series Full Feature Software and Driver.

 

Now try printing.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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