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‎01-15-2024 05:56 AM

HP Recommended

I have just now replaced a Genuine Printer Ink from Challenger and after acknowledging that the cartridge is genuine the message appeared that please replace it with non-empty cartridge.

3 REPLIES 3

‎01-17-2024 07:58 AM

HP Recommended

Hi @66107,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like you're encountering an issue with your HP printer cartridge. 
May I know if are you using genuine HP ink cartridges? 

In the meantime, Here are a few steps you can try to resolve the problem:

 

Check Cartridge Installation: Make sure that the cartridge is correctly installed. Remove it and reinsert it to ensure a proper connection.

 

Restart the Printer: Turn off your printer, wait for a minute, and then turn it back on. Sometimes, a simple restart can help resolve communication issues.

 

Update Printer Firmware: Check if there are any firmware updates available for your printer. Updating the firmware might address compatibility issues. Click Here

 

Clean Cartridge Contacts: If the cartridge contacts are dirty, it can cause communication errors. Gently clean the contacts on both the cartridge and the printer with a lint-free cloth.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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‎01-18-2024 04:09 AM

HP Recommended

Hi Rachel,

 

I have bought from Challenger and when the cartridge is inserted the printer screen showed a message that I have inserted genuine cartridges.

I have taken it up separately through whatsapp group and via a  call from HP support as well. The problem was identified thankfully as a problem due to cartridge and HP has agreed to replace the cartridge. Appreciate your help.

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‎01-18-2024 06:10 AM

HP Recommended

Hi @66107,

Welcome to HP Support Community.

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

Rachel571 

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
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