cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Amy326
New member
1 0 0 0
Message 1 of 2
103
Flag Post

Printer Claim Code issue

HP Recommended
P4C81A
Microsoft Windows 10 (32-bit)

I am trying to setup a instant ink account and when it asks me for a printer claim code.  I print out the page and enter the email name .... but it then states "Printer claimed on another account." i don't have another account.

 what should I do to set this up?

1 REPLY 1
ShlomiL
Level 17
Level 17
31,927 31,636 5,439 12,749
Message 2 of 2
Flag Post
HP Recommended

Hi @Amy326,

Click the HP ePrint c06124611 icon and then the Gear icon, from there select Remove Web Services and confirm.

 

Now click the HP ePrint icon again and follow the steps to enable HP ePrint again, an information sheet with a valid claim code will be printed, a claim code is applicable for 24 hours.

 

Use the part prior to @hpeprint.com as the claim code.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation