Printer Error Code: Cannot Print Until Enrolled in HP Instant Ink Plan

[Mary60071]

I have an HP OfficeJet Pro 8025.  I have been enrolled in the Instant Ink Program since I purchase unit years ago.  The printer will not print or scan because it states that I need to enroll in a plan. I am enrolled, payments are being charged/made every month automatically.  I updated the drivers, made any updates, disconnected and reconnect from WiFi and reset to factory settings.  I tried to disconnect from network and reconnect but it states I cannot because I do not have the Instant Ink Program.  I checked past answers but nothing is working.  Both the computer and laptop are showing in the network. 

[Max3Aj · Accepted solution]

Hi @Mary60071, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP OfficeJet Pro 8025 is stuck in a loop where it doesn’t recognize your Instant Ink enrollment despite being actively subscribed. Since you’ve already tried several troubleshooting steps, here’s what you can do next:

Steps to Fix the Instant Ink Enrollment Issue

1. Verify Instant Ink Subscription Status

• Log in to HP Instant Ink with your HP account.
• Check if your printer is listed under your subscription and if the status is active.
• If your subscription is paused or inactive, try reactivating it.

2. Manually Sync Instant Ink Subscription

• On the printer’s control panel, navigate to Setup > Printer Maintenance > Update Printer
• Select Refresh Instant Ink (this forces a connection with HP’s servers).
• Restart the printer and check if it recognizes the subscription.

3. Update HP Web Services

• On the printer control panel, go to Setup > Web Services
• If Web Services is off, turn it on.
• If it’s already on, disable and then re-enable it to force a reconnection.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support