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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP OfficeJet Pro 8025 All-in-One Printer

I have an HP OfficeJet Pro 8025.  I have been enrolled in the Instant Ink Program since I purchase unit years ago.  The printer will not print or scan because it states that I need to enroll in a plan. I am enrolled, payments are being charged/made every month automatically.  I updated the drivers, made any updates, disconnected and reconnect from WiFi and reset to factory settings.  I tried to disconnect from network and reconnect but it states I cannot because I do not have the Instant Ink Program.  I checked past answers but nothing is working.  Both the computer and laptop are showing in the network. 

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi @Mary60071, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP OfficeJet Pro 8025 is stuck in a loop where it doesn’t recognize your Instant Ink enrollment despite being actively subscribed. Since you’ve already tried several troubleshooting steps, here’s what you can do next:

Steps to Fix the Instant Ink Enrollment Issue

1. Verify Instant Ink Subscription Status

  • Log in to HP Instant Ink with your HP account.
  • Check if your printer is listed under your subscription and if the status is active.
  • If your subscription is paused or inactive, try reactivating it.

2. Manually Sync Instant Ink Subscription

  • On the printer’s control panel, navigate to Setup > Printer Maintenance > Update Printer
  • Select Refresh Instant Ink (this forces a connection with HP’s servers).
  • Restart the printer and check if it recognizes the subscription.

3. Update HP Web Services

  • On the printer control panel, go to Setup > Web Services
  • If Web Services is off, turn it on.
  • If it’s already on, disable and then re-enable it to force a reconnection.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

View solution in original post

1 REPLY 1
HP Recommended

Hi @Mary60071, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP OfficeJet Pro 8025 is stuck in a loop where it doesn’t recognize your Instant Ink enrollment despite being actively subscribed. Since you’ve already tried several troubleshooting steps, here’s what you can do next:

Steps to Fix the Instant Ink Enrollment Issue

1. Verify Instant Ink Subscription Status

  • Log in to HP Instant Ink with your HP account.
  • Check if your printer is listed under your subscription and if the status is active.
  • If your subscription is paused or inactive, try reactivating it.

2. Manually Sync Instant Ink Subscription

  • On the printer’s control panel, navigate to Setup > Printer Maintenance > Update Printer
  • Select Refresh Instant Ink (this forces a connection with HP’s servers).
  • Restart the printer and check if it recognizes the subscription.

3. Update HP Web Services

  • On the printer control panel, go to Setup > Web Services
  • If Web Services is off, turn it on.
  • If it’s already on, disable and then re-enable it to force a reconnection.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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