Printer Failure error with hp officejet pro 6978

[Rickybulba]

Hello I would like to know if I would be able to resolve this issue with my all in one printer or is it that I would have to purchase a new printer? My printer has been working fine for so long until now I am seeing a pesky printer failure message that keeps popping up. I check online for any quick fix that I could do and they are all a fiasco. My  printer is telling me to remove jammed  paper and there’s no paper that’s jammed. However my ink cartridges are low so, would that be the reason why it’s giving n issue?

[Nal_NR]

Hi @Rickybulba,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand you cannot print due to this Printer failure error. 

Update the printer firmware

Click here to download and install the latest printer firmware from your

Check for any jams inside the printer and make sure the print carriage is moving freely. 

Follow the steps on - Carriage jam or E3 error

For any paper jam issues. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.