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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended
HP ENVY 4520 All-in-One Printer
Microsoft Windows 10 (64-bit)

My 4520 printer is frequently displaying a "Can not connect to Server" message on it's screen.

 

It is also randomly printing Network Configuration pages repeatedly (several times a week) without request.

 

It is more often than not allowing printing from wireless devices but always works on the USB connected device. Sometimes works from wireless devices.

 

Printer is conencted to wifi network with internet access and all network config appears to be correct.

 

We use HP Instant Ink and assume it is this server it is trying to locate?

 

The printer is becoming unuseable with this issue.

2 REPLIES 2
HP Recommended

@Stumpy493

 

Welcome to the HP support community.

 

I am glad to assist you to fix the web service connection error on your printer.

How is the printer connected?

 

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

  • Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.NOTE: If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  • Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
  • On your control panel, press the HP ePrint icon.
  • If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.
  • If a summary screen displays, Web Services is already on.
  • Example of Web Services Summary screen
  • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.
  • Example of the HP ePrint set up screen
  • If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

@Stumpy493

 

This might require one on one interaction to fix the issue.

 

I am sending you a private message with steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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