Printer 'Not ready to print' on HP.COM

[RC011]

As of March 31, 2026, my HP OfficeJet Pro 9135e Printer is showing on HP.com as 'Not ready to print' and is not picking up the current ink levels. But it is connected to my network and I am able to print locally. What gives? 

[Kuroi_Kenshi · Accepted solution]

Hi @RC011,

Welcome to the HP Support Community!

Thanks for reaching out!

I understand your HP OfficeJet Pro 9135e showing “Not ready to print” on HP.com while still printing locally.

This usually happens when the printer is connected to your local network but is not properly communicating with HP cloud services.

Let’s go through a few checks.

Hard Reset (Power Cycle):

• Turn off the printer.
• Unplug the power cord from the back of the printer and from the wall outlet.
• Wait 60 seconds.
• Plug the printer directly back into a wall outlet (avoid surge protectors) and turn it on.

Enable Web Services:

Please refer to this link to enable Web Services 

Refresh hp.com Smart Account:

• Sign into your HP Smart account and go to the "Printers" or "Instant Ink" section.
• Click the Refresh/Update icon 3-5 times to force a status update.

Restore Network Settings and Re-add:

• On the printer touchscreen, navigate to Settings > Network Setup > Restore Network Settings.
• Open the HP Smart App, remove the printer, and re-add it to your account to re-establish the cloud handshake.

Update Printer Firmware:

• Kindly refer to this link to update your printer firmware.

I hope this helps.

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi