01-20-2020 05:16 PM - edited 01-20-2020 05:22 PM
I have had an HP ENVY Photo 6255 printer for almost two years now. Just recently, I noticed that my coloured print job was coming out strange. I was printing a schedule that had red, orange, yellow, green, and blue colour blocks on it. Only the first three colours were showing up. I checked the ink levels and had almost a full cartridge of black ink, but I had about a quarter of my tricolour one left. I assumed that would have been the problem and replaced the cartridge with a new genuine HP ink cartridge. Upon doing the alignment, I realised the page was in black and white instead of cyan and black like the usual alignments were.
Long story short, it will NOT print cyan. I tried cleaning the cartridges through the tools setting at least 10 times, have updated the printer, have uninstalled and reinstalled drivers, have manually cleaned the cartridge, have done a million alignment and quality reports. Every colour comes out fine on the reports except for cyan. Where the cyan should be, it's a mostly white area with the occasional streak of blue. I even tried the "clean streaks" tool, and that did absolutely nothing. I'm at my wits end here and I don't know what to do. Any help outside of what I've already tried would be greatly appreciated. Thank you!
01-23-2020 09:54 AM
@Mia093 Welcome to HP Community!
I understand that the printer will not print cyan color.
Please let us know if you are able to make the color copy without any issue.
Please let us know already if you have performed the troubleshooting as mentioned in the below link.
If the issue still persists, the issues with the printer hardware part. Please contact our phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
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