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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
bellamaria30
New member
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Message 1 of 2
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Printer Won't Print - InstaInk Lock

HP Recommended
Envy 5660
macOS 10.15 Catalina

I am SO beyond frusterated. I can't get a HUMAN at this company. 
First problem, my card changed. 
Then there wasn't a place for me to update it. 
Then my printer stopped printing. 
Then I tried to change the card but I need it to print out a page to get a code - but it won't print - becasue my CC isn't connected. 
I have spent over an hour and a half for a silly 2.99 a month product. 

GRRRR

I need to talk to someone to help fix my account. I have submitted two help tickets. The virtual chat is useless. 
WHere can I go to get help? 
I need to print!  

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@bellamaria30, Welcome to the HP Support Community!

 

To know how to update the payment information on your Instant Ink account, refer to this document. 

 

If that did not help, you may contact the HP Instant Ink support for assistance. The contact number is available on the HP Instant Ink home page.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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