• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎06-01-2022 03:28 AM

HP Recommended
Product: HP ENVY Photo 6230 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Hello,

I have updated payment method with new credit card details. I have followed suggested procedure of re-entering all the details and waited for several hours (and days). I have restarted the printer several times. Yet I see that the printer is blocked due to payment issue. The HPSmart app also shows error "Update payment method" 

Category:
6 people had the same question
5 REPLIES 5

‎06-02-2022 04:23 AM

HP Recommended

@mkhokale

 

Welcome to the HP Support Community.

 

Let's remove and add web services.

 

To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( HP ePrint ), and then touch (Settings). 2. Touch Remove Web Services.

 

To set up Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( Setup ). 2. Touch Web Services . 3. Touch Yes to accept the Web Services terms of setup. 4. The printer will automatically check updates and set up Web Services. 5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎06-02-2022 07:00 AM

HP Recommended

Hello @Betty0610,

I tried suggested approach of removing web services and adding again. I did twice. But issue still remains.

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-03-2022 07:55 AM

HP Recommended

Are you able to access your account?


I am an HP Employee

Was this reply helpful? Yes No

‎06-06-2022 02:57 AM

HP Recommended

Hello,

The issue was resolved finally when I changed my payment method by using another payment solution.

Was this reply helpful? Yes No

‎06-10-2022 05:39 AM

HP Recommended

I'm glad to hear that. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button on my public post, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a nice day and stay safe!:)


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.