Printer cannot connect to HP Instant Ink

[Names9ending]

OS: Windows 10

Printer: HP DESKJET PLUS 4122 ALL-IN-ONE PRINTER

Hello, I've gone through all the usual routes but am getting nowhere fast! The printer has a solid blue light next to the WiFi, however in the HP instant ink portal, it says it can't connect to the printer.

I've reinstalled all the drivers, power-cycled, tried a firmware update (which won't work, constantly says it fails, but no error), and I'm only greeted with a white screen in the HP smart app (despite cleaning and repair).

Can anyone help? 

[Jerry_57]

Hi @Names9ending,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you've been taking the right steps to resolve the connectivity issue with your HP DeskJet Plus 4122 All-in-One Printer. Here are some additional steps you can follow to troubleshoot the problem:
 

Check Internet Connectivity:
 

• Ensure that your printer is connected to the internet. It requires a stable connection for HP Instant Ink services to function properly.

Recheck Printer Network Settings:
 

• Verify that the printer is connected to the correct Wi-Fi network.
• Ensure the Wi-Fi signal is strong and the router is functioning properly.

Remove and Reinsert Ink Cartridges:
 

• Remove the ink cartridges and reinsert them to ensure they are seated properly.

Update Firmware:
 

• Sometimes it’s necessary to update the printer firmware to resolve connectivity issues.
• Try updating from the HP app or the printer control panel directly if the previous attempts failed.

Restart Devices:
 

• Restart your printer, computer, and Wi-Fi router.
• Ensure all devices are connected to the same network.

Check the Printer Status:
 

• In the HP app, check if the printer status is online.
• If the printer shows "Printer Not Connected" or a similar status, ensure the USB or Wi-Fi connection is properly established.

Check HP APP Account:
 

• Go to HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site and sign in to check the connection status of your printer.

Reset Web Services Connection:
 

• Sometimes, resetting Web Services can help clear connection errors.
• Access your printer’s Embedded Web Server (EWS), navigate to Web Services, and reset the connection.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support