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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-06-2019 08:32 PM

HP Recommended
Product: Hp envy 4502

My ink cartridge isn’t compatible according to the display, it’s new. I bought another one, same message. I cleaned and followed the troubleshooting steps. What’s up with this message?

1 REPLY 1

‎10-09-2019 09:45 AM

HP Recommended

@Misha-1974

 

Welcome to the HP Support Community.

 

If you have performed all the steps from this document: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5368521/..., I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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